Privacy Policy

Effective Jan 1, 2025: This privacy policy explains how HomePro Vacuum, LLC collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our company's websites www.homeprovacuum.com & www.hproclean.com

We value our customers and their privacy. All personal information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

Information Collection & Use

Type of Information Collected- 

Our site's contact registration form requires users to provide contact information such as: name and email address. The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

How information is collected- 

We collect information about you in a variety of ways depending on how you interact with us on our website or mobile application, or at one of our stores, including:

We may collect personal information directly from you: Through a web form, during registration, while setting up an account, or at checkout. Personal information we collect directly from you may include first name, address, email address, and phone number. The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.

Information collected from your device: Our website may use cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser and operating system, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features such as keeping track of items you put in your shopping cart. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Purpose of data collection-  

  • To identify you when you visit our websites or our stores.
  • To provide products and accept and process product returns.
  • To improve our services and product offerings.
  • To recommend products or services.
  • To provide product search and streamline the checkout process.
  • To conduct analytics.
  • To communicate with you, such as to respond to and/or follow up on your requests, inquiries, issues, or feedback.
  • To detect and protect against malicious, deceptive, fraudulent, or illegal activity, including violation of our policies and terms and conditions, security incidents, and harm to the rights, property, or safety of our company and our users, employees, or others.
  • To debug, identify, and repair errors that impair the existing intended functionality of our website.
  • To comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
  • For internal administrative purposes, as well as to manage our relationships.
  • For such other purposes as you may consent (from time to time)

Data Sharing- 

SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with third parties under any circumstances.

User Rights-

Some jurisdictions give you a right to make the following choices regarding your personal information:

  • Access to Your Personal Information. You may request access to your personal information or confirmation that we have and/or process information about you. In certain limited circumstances, you may also request to receive access to your data in a portable, machine-readable format.
  • Changes to Your Personal Information. We rely on you to update and correct your personal information. Our website and mobile application may allow you to modify or delete your account profile. If our website or mobile application does not permit you to update or correct certain information, you can contact us at the address described below in order to request that your information by modified. You may ask us to correct information that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law.
  • Deletion of Your Personal Information. You may request that we delete your personal information. If required by law, we will grant a request to delete information, but you should note that in many situations, we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another business purpose.
  • Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below.
  • Online Tracking. We do not currently recognize the “Do Not Track” signal.
  • Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in emails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
  • Revocation of Consent. Where we process your personal information based upon consent, you may revoke consent. Please note that if you revoke your consent for the processing of personal information, then we may no longer be able to provide you services.

How We Protect Your Information-

No method of transmission over the internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Our website and mobile application permit you to create an account. When you do, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

We retain your personal information for only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Company Contact Information-

HomePro Vacuum, LLC, Attn: Privacy  7986 S 1530 W, West Jordan, UT 84088 USA. orders@hproclean.com  (801)553-0788

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SMS Terms and Conditions

SMS For Consent Communication

SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third parties under any circumstances.

Types of SMS Communications

Upon consenting to receive text messages from HomePro Vacuum, you may receive communications related to your account and orders. Please note that standard messaging disclosures apply.

Message Frequency

Our SMS message frequency is estimated to be 0-1 text messages daily across all users. 

Potential Fees for SMS Messaging

Carriers may charge fees for each message sent or received. These fees can vary based on the carrier's pricing structure and whether the message is sent domestically or internationally.

Opt-In Method

Customers may opt-in for SMS messaging from HomePro Vacuum verbally during a call initiated through our website https://www.hproclean.com/. During the call, customers will be asked: "Do you agree to receive texts from HomePro Vacuum? Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at https://www.hproclean.com/our-...." This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated without customer consent.

Opt-out

Customers can opt-out of SMS messaging from HomePro by replying STOP at any time to any received SMS message. Once opted-out, they will receive no further SMS communication. Customers can opt back in at any time by replying START.

Standard Messaging Disclosures

Messaging frequency may vary.

Message and data rates may apply.

To opt out at any time, text STOP

For assistance, text HELP to +18015530788

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

If you have any questions about the security at our web site, please send an e-mail to orders@hproclean.com.